1. Information We Collect
We may collect information that you provide directly, including:
- your name, phone number, email address, service address and ZIP code;
- details about the appliance, requested service, preferred timing and messages you send;
- appointment, estimate, service, billing and customer-support information;
- feedback or other information you choose to provide.
When you use the website, certain technical information may also be collected automatically, such as IP address, device and browser type, referring pages, pages viewed, approximate location, timestamps and interactions with the website.
2. How We Use Information
Information may be used to:
- respond to inquiries and arrange, confirm and support service appointments;
- communicate about technician arrival, estimates, repairs, billing or customer support;
- operate, maintain, secure and improve the website and services;
- understand website performance and prevent fraud, misuse or technical problems;
- comply with legal obligations and protect legitimate rights and safety.
3. Calls, Text Messages and Email
When you provide contact details with a service request, we may call or email you to respond to that request, discuss the appliance and arrange service. Text messages or marketing communications are sent only when the required consent has been obtained separately. Submitting a repair request does not by itself enroll you in marketing messages.
If you opt in to text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out and HELP for assistance. You may use an unsubscribe link, where available, or contact us to change your communication preferences.
4. Cookies and Analytics
We and service providers may use cookies, pixels, analytics tools or similar technologies to remember preferences, operate website features, understand traffic, measure performance and improve advertising. Advertising click identifiers may be used to remember an advertising visit for up to 90 days and display the relevant contact number. Browser settings may allow you to block or remove cookies, although some website features may then work differently.
5. How Information May Be Shared
Information may be shared only as reasonably necessary with:
- technicians, contractors and service providers involved in responding to or completing a service request;
- providers of website hosting, forms, scheduling, communications, analytics, payment processing or other business tools;
- professional advisers or authorities when required by law or necessary to protect rights, safety and security;
- a successor in connection with a merger, sale, restructuring or transfer of relevant business assets.
These parties may use information only for the purpose for which it was provided and subject to their own legal obligations and privacy practices.
6. Payment Information
If online or electronic payment functionality is offered, payment details may be collected and processed directly by a third-party payment provider. We may receive limited transaction information, such as payment status, but payment providers control the handling of full card or bank details under their own policies.
7. Data Retention
Information is retained for as long as reasonably necessary to handle requests, provide services, maintain business and tax records, resolve disputes, enforce agreements and meet legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
Reasonable administrative, technical and organizational safeguards are used to protect information. No website, transmission method or storage system can be guaranteed completely secure, so absolute security cannot be promised.
9. Your Choices and Requests
Depending on applicable law, you may request access to, correction of or deletion of certain personal information, or ask questions about its use. Requests may be submitted through the contact form or the contact information displayed on this website. We may need to verify a request before completing it, and some information may be retained when required or permitted by law.
10. Third-Party Websites
This website may link to external websites or use third-party tools. We do not control their content or privacy practices. Review the privacy policy of any third-party service you choose to use.
11. Children’s Privacy
The website and appliance repair services are intended for adults and are not directed to children. We do not knowingly request personal information from children through the website.
12. Changes to This Policy
This Privacy Policy may be updated as practices, services or legal requirements change. The updated version becomes effective when posted with a revised “Last updated” date.
13. Contact
Questions or privacy requests may be submitted through the contact form or by using the contact information displayed on this website.